1. Use of Website
1.1 This Website is available to all users (hereinafter referred to as the “User” or “You”), subject to these General Terms of Service. When you make a purchase on the Site or otherwise use this Site, you agree to accept these Terms of Service.
1.2 This Website is owned by Tapari Limited, a limited liability company with company number 11113385 registered by Companies House.
1.3 The user hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these terms and conditions. Tapari warns the User that by using the Website to make an order, he/she is concluding a contract with payment obligations. Furthermore, the user declares that all information he or she provides to access this Website and while using it is true, complete and accurate, and he/she agrees to keep it updated.
1.4 This Website is solely and exclusively for the user’s personal or business use. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial or non-commercial purposes. To resell products contact Tapari by email.
1.5 The User agrees not to use this Website for illegal or prohibited purposes.
1.6 Tapari reserves the right to deny access to the Website at any time without notice.
1.7 Tapari reserves the right to change the websites Terms of Service at any time.
2. Your Contract
2.1 An order means any payment for products you make on our Website which is confirmed by us. When you make an order via this Website, the contract will be between us the supplier and you.
2.2 Prices are confirmed at the final step of the booking path at the point when you click “Confirm Payment” This is the final price and whether you have included a coupon code or not this is the price you will pay in order to receive your goods.
2.3 After you confirm your order, you will receive a confirmation email with a order number. This is the moment that your contract in relation to the products ordered will come into existence. This confirmation email will provide all the details relating to your order. Next, we will check that your order has been processed correctly. Once funds have been cleared the order fulfilment process will begin.
2.4 We reserve the right to cancel your order in the event we have reasonable grounds to believe it is fraudulent, in such circumstances you will either not be charged or any money shall be refunded to you. Tapari will have no liability whatsoever for any loss in such circumstances. We may (but are not obliged to) attempt to contact you or your bank to request further details which could help us determine if your card is being legitimately used. In such circumstances we will attempt to contact you, using the email address you provided at the time of order. If the payment has failed in the online banking network and the Users money has been taken but not received by us, we still reserve the right to cancel your order.
2.5 We reserve the right to cancel any order if due to exceptional unfortunate circumstances (such as loss of product stock in an accident or robbery) we are unable to deliver your ordered products within the specified time frame.
2.6 Backorders made on the Website have no guaranteed time frame in which the product will arrive back in stock.
3. Cancellations, modifications and refunds
3.1 As a buyer you have the right to cancel any order if by the time we receive your request to cancel the order has not already been dispatched. The same condition applies to modifications of the order. In some cases additional payment may be refunded to you or sent to us to complete your requested modification.
3.2 As a buyer you are entitled to refunds if the products you have ordered do not arrive in a reasonable condition (evidence of condition must be shown). You are also entitled to a refund if the product you have ordered has not arrived. If we have reason to believe that the product has arrived to the address provided in checkout, we reserve the right to deny a refund despite request.
3.3 Products purchased from Tapari are not subject to any guarantee (during use). Leaf plates sold by Tapari are not intended for multiple use with wet foods/liquids therefore if the plates have not held up to your use we offer you no warranty in use.
3.4 For orders which have not arrived and the fault lies within the shipping service, we will guarantee to provide a refund for the buyer but this could take up to 45 days, in certain situations.